Great news, Chiseza offer international shipping services and deliver to over 200 countries. The more of you we can reach the happier we are.
Packages will be shipped via a courier service which is dependant on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped. If you have any other questions, please don’t hesitate to contact us and will do our best to assist you.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timescales depend on the location, please see below our estimated shipping times…
Max delivery time – 45 business days.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We care about you and your customer satisfaction so if you need a refund you can request one no matter what. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within guaranteed time (45 days not including 1-3 days processing ) you can request refund or a reshipment.
If you receive the wrong item you can request refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
We also offer an Exchange service if for any reason you would like to exchange your product, perhaps for different size in clothing. You must just contact and we will take guide you through the process and steps. Please do not send your purchase back to us unless we authorize you to do so.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. Providing the wrong shipping address).
Your order did not arrive due to exceptional circumstances outside the control of Chiseza (i.e. Not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of :
You can submit refund request within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on contact us page.
